Help Please I bought a new Microsoft Webcam, a Lifecam NX-6000. Installed it (download version 1.4 first, installed the software before I plugged in the webcam) and it worked fine for 10 minutes. ![]() Then for some reason Live Messenger attempted to start, the Lifecam image went black and stayed black. A pop-up box displays when I try to start Microsoft LifeCam and on the pop-up box heading it says ' Error'. The contents of this box says: This device is experiencing known issues. For technical assistance, please see the 'Customer support options' Help topic in your product documentation.' I am running Vista Home Premium on a fairly new Intel Quad Core computer. I got out the magnifying lens and the bright lights and read the 'Customer support options' and it lists 4 items 1) System requirements - check 2) On-screen help - check 3) microsoft.com/hardware -check 4) support.microsoft.com - check I have checked all 4 of the above. I have tried to find the answer. I have tried to plug in the webcam to a different USB port. It may work for a minute - then it quickly acts the same as before. Hi Tony, Accroding to your description, I noticed that the scenario had been refered in on KB article, for you reference: The pan, tilt, zoom, and face tracking features do not work after you set the video resolution to 1.3 Mega Pixels on a Microsoft LifeCam You cannot see 1024 x 768 and 1.3 MP video resolutions in the LifeCam Dashboard In the LifeCam NX-6000 product overview, it said NX-6000 supports High Defintion Video that is 1.3 MP video or greater.
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September 2018
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